Work With Your 24/7 Monitoring Specialists
The moment your home alarm system in Kingsport goes off, your round-the-clock monitoring specialists will act immediately. Their first step is to verify your alarm, and that means getting in contact with you. The guideline they adhere to is dependent on the type of emergency. To illustrate, if the emergency is is for medical reasons, a single effort will be made to contact you before first responders are deployed. If you’re dealing with a burglary alarm - the most typical type of alarm - a monitoring professional will follow these steps to get in touch with you:
- An effort will be made to reach you using the central command panel. You will generally be asked for a passcode.
- If that effort doesn’t result in a reply, a call is made to your primary contact number.
- A secondary number or first emergency contact is tried next.
- If there is still no answer, area law enforcement officers are deployed.
- Your monitoring professionals will follow up with you again after authorities are contacted.
If you're not in a situation where you can communicate with the monitoring team, don’t fret. Support will still be deployed even when you're unable to confirm the emergency.
Prepare for any crisis with a Vivint home alarm system in Kingsport
Stay ready for any emergency with a modern home alarm system in Kingsport from Vivint. Contact (423) 556-9460 to begin the customization of your home’s security today.