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What should you do when your Kingsport home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your home – and your family members – against the multitude of risks you may face, like theft, fire, and flooding. Despite the fact that your home might be prepared, that doesn’t mean you are. Do you understand what to do if your Kingsport home alarm system goes off? The blasting of an alarm is often shocking, bewildering, and may provoke panic. Your best choice is to stay calm and follow these simple suggestions.

Steps to Take Whenever Your Home Alarm System In Kingsport Triggers

You don’t want to be in this dilemma, but it’s also the reason why you installed a home alarm system originally. You’re woken up in the middle of the night with the unmistakable sounding of an alarm after one of your sensors has been activated. What should you do?

  1. Don’t panic. This is easy to say but harder to do when your home security alarm is blasting, and your heart is racing. But keeping yourself calm is the best way to assess what is happening. Avoid the urge of trying to handle the emergency yourself but instead permit your monitoring agents and first responders to carry out their job.
  2. Protect your loved ones. Your priority should be your family members and getting them to safety. In the event of a burglary, this might include going to a predetermined safe zone as far away from access points as possible. The intruder was probably already turned away by the alarm, but it’s always smart to be extra cautious. If there’s smoke or a fire, please vacate your residence right away.
  3. Don’t forget your phone. Most people keep their smartphones with them all the time these days, but you may neglect to take it during an urgent situation. You’ll want to have it. You’ll have the opportunity to stay in touch with your monitoring experts and obtain notifications through your home security app.

Work With Your 24/7 Monitoring Specialists

The moment your home alarm system in Kingsport goes off, your round-the-clock monitoring specialists will act immediately. Their first step is to verify your alarm, and that means getting in contact with you. The guideline they adhere to is dependent on the type of emergency. To illustrate, if the emergency is is for medical reasons, a single effort will be made to contact you before first responders are deployed. If you’re dealing with a burglary alarm - the most typical type of alarm - a monitoring professional will follow these steps to get in touch with you:

  • An effort will be made to reach you using the central command panel. You will generally be asked for a passcode.
  • If that effort doesn’t result in a reply, a call is made to your primary contact number.
  • A secondary number or first emergency contact is tried next.
  • If there is still no answer, area law enforcement officers are deployed.
  • Your monitoring professionals will follow up with you again after authorities are contacted.

If you're not in a situation where you can communicate with the monitoring team, don’t fret. Support will still be deployed even when you're unable to confirm the emergency.

Prepare for any crisis with a Vivint home alarm system in Kingsport

Stay ready for any emergency with a modern home alarm system in Kingsport from Vivint. Contact (423) 556-9460 to begin the customization of your home’s security today.